Contact Us

1. Contact Channels

Our team is available to assist with enquiries and support requests related to products and services offered through the website.

Customers may contact us through the following official channels:

Email: reportissue@loftgopad.com
Phone: +81 (708) 914 91 13 36

For faster and more accurate handling of requests, contact via email is recommended.

2. Service Hours and Response Time

Customer support is available from Monday to Friday, 10:15 AM to 3:15 PM (AEST), excluding public holidays.

Response times may be slightly extended during periods of high enquiry volume.
All requests will be handled with appropriate attention and professionalism.

3. Address and Service Area

Address:
A202, AVENUE NOMURA, 107-3 KOKUBUNJI-CHO NII, TAKAMATSU-SHI, KAGAWA 769-0101, JAPAN

Service Area: Australia

Delivery services are provided across all regions of Australia.

4. Support Scope

Our team provides assistance in relation to:

Order tracking
Order cancellation, returns, and refund requests
Product-related information
General support before and after purchase

Outside service hours, customers may submit enquiries via email.
Requests will be processed as soon as reasonably practicable once service resumes.