Order Cancellation Policy

1. Cancellation Conditions

Customers may request cancellation of an order within 24 hours from the time of payment confirmation, provided the order has not yet been dispatched.

If the request is made after 24 hours, or if the order has already been dispatched, cancellation cannot be completed due to order processing and logistics arrangements.
In such cases, customers must wait until the order is delivered and then submit a return request in accordance with the store’s return process.

We remain available to provide support and guidance regarding order status and next steps where required.

2. Cancellation Procedure

To request order cancellation, customers must contact us and provide the following details:

Order number
Contact details used at the time of purchase
Proof of payment (if available)

Our team will confirm receipt of the request and provide an outcome as soon as reasonably practicable.

3. Refunds and Processing Time

If a cancellation request is approved, a full refund will be issued using the original payment method.

Refunds are typically processed within 2 to 4 business days after cancellation confirmation.
The time required for funds to appear in the customer’s account may vary depending on the financial institution or payment provider.

A confirmation email will be sent once the refund has been completed.

4. Contact Information

Email: reportissue@loftgopad.com
Phone: +81 (708) 914 91 13 36
Address: A202, AVENUE NOMURA, 107-3 KOKUBUNJI-CHO NII, TAKAMATSU-SHI, KAGAWA 769-0101, JAPAN
Customer Service Hours: Monday to Friday, 10:15 AM – 3:15 PM (AEST)
Service Area: Australia

The store manages cancellation requests in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including provisions relating to refunds, consumer guarantees, and fair trading obligations.