These Terms and Conditions govern access to and use of the website, as well as all sales transactions between the store and customers placing orders online.
By using the website, users acknowledge and accept these Terms and Conditions in full.
Accessing the website does not require account registration.
However, certain features, including order history, saved preferences, and data storage, may require a user account.
Users are responsible for maintaining the confidentiality of their login credentials and ensuring that all provided information is accurate.
The store is not responsible for unauthorised access resulting from user negligence or misuse.
In cases of misuse, irregular activity, or breach of these Terms, we reserve the right to suspend or permanently remove user accounts.
Products available on the website are described with reasonable accuracy.
Images are provided for illustrative purposes and may not represent the exact product characteristics.
All prices displayed include applicable taxes in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and are shown in the relevant currency.
We reserve the right to adjust pricing or product availability at any time.
The applicable price is the one confirmed at the time of order placement.
By placing an order through the website, the user agrees to these Terms and Conditions.
The purchase process includes:
Product selection
Cart confirmation
Entry of personal details
Selection of payment method
Final order confirmation
Payment is required at the time of order confirmation using available payment methods.
An order is considered confirmed once payment has been completed and a confirmation email has been issued.
After payment is successfully completed, orders are typically processed within 2–7 business days.
Processing Cut-Off Time:
Estimated delivery time is 5–7 business days from dispatch.
More details, please refer to the store’s Shipping Policy.
For questions regarding order cancellations, please refer to the store’s Order Cancellation Policy.
Customers may request cancellation of an order within 24 hours from the time of payment confirmation, provided the order has not yet been dispatched.
If the request is made after 24 hours, or if the order has already been dispatched, cancellation cannot be completed due to order processing and logistics arrangements.
In such cases, customers must wait until the order is delivered and then submit a return request in accordance with the store’s return process.
Return requests may be submitted within 15 days of receiving the order.
A product may be returned provided that:
Customised products or items assembled by the customer are not eligible for return unless they are faulty or incorrectly supplied.
To facilitate inventory management, we do not offer direct exchanges.
After receiving and verifying the returned product, refunds will be processed within 2 to 4 business days.
A confirmation email will be sent once the refund has been completed.
The exact time for funds to appear may vary depending on the customer's financial institution or payment provider.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
Personal data is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Data is collected and used solely for order processing, customer support, and service improvement.
In the event of a dispute, customers are encouraged to contact us first to seek a resolution.
Where a resolution cannot be reached, disputes may be referred to the relevant authority in accordance with the Competition and Consumer Act 2010 (Cth).
Email: reportissue@loftgopad.com
Phone: +81 (708) 914 91 13 36
Address: A202, AVENUE NOMURA, 107-3 KOKUBUNJI-CHO NII, TAKAMATSU-SHI, KAGAWA 769-0101, JAPAN
Customer Service Hours: Monday to Friday, 10:15 AM – 3:15 PM (AEST)
Service Area: Australia
The store is committed to maintaining transparent, reliable service and upholding customer rights in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
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