This Privacy Policy applies to all processing of personal data carried out through the website.
It applies to all users who access the website, create an account, place an order, or otherwise interact with services provided by the store.
We are committed to protecting the privacy, confidentiality, and security of personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect only the information necessary for the following purposes:
Processing orders and delivering products
Managing customer relationships
Improving website performance and user experience
Personal data may be collected in the following situations:
When creating an account or placing an order (such as name, address, and email address)
During website usage (such as IP address, browsing preferences, and interaction history)
Through cookies stored on the user’s device
Cookies are used to ensure proper website functionality, analyse usage, and support service improvements.
Users can manage cookie preferences at any time through browser settings or via the consent banner displayed on initial access.
Personal data is used exclusively for:
Order processing, preparation, and delivery
Customer support and service communication
Enhancement of website functionality and performance
Compliance with applicable legal and administrative obligations
Personal data will not be used for unrelated purposes without user consent.
Data sharing is limited to service providers necessary for website operations, all of whom are bound by confidentiality obligations.
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, in accordance with applicable Australian laws.
Essential cookies required for website functionality are enabled by default.
Users may modify or withdraw consent for non-essential cookies at any time through browser settings or website privacy controls.
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), users have the right to:
Access personal data held about them
Request correction of inaccurate or incomplete data
Request deletion of personal data where applicable
Restrict certain types of data processing where applicable
Object to certain processing activities
Request access to transferable data where applicable
Withdraw consent at any time
Requests may require identity verification to ensure security.
Personal data is processed based on the following lawful grounds:
Contractual necessity: order processing and delivery
Legal obligations: record-keeping, compliance, and fraud prevention
User consent: where required for specific processing activities
Legitimate interests: improving website security, functionality, and performance
All processing activities are conducted on clear and lawful grounds.
Email: reportissue@loftgopad.com
Phone: +81 (708) 914 91 13 36
Address: A202, AVENUE NOMURA, 107-3 KOKUBUNJI-CHO NII, TAKAMATSU-SHI, KAGAWA 769-0101, JAPAN
Customer Service Hours: Monday to Friday, 10:15 AM – 3:15 PM (AEST)
Service Area: Australia
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