We provide delivery services across all regions of Australia, including metropolitan, regional, and island-accessible areas.
Orders are currently fulfilled within Australia only.
Shipping fees are applied as follows:
Orders below €125 incur a flat shipping fee of €7.
Orders of €125 or more qualify for free shipping.
After payment is successfully completed, orders are typically processed within 2–7 business days.
Processing Cut-Off Time:
Estimated delivery time is 5–7 business days from dispatch.
We work with logistics carriers operating within Australia that meet recognised delivery service standards, including those aligned with Australia Post and domestic freight providers.
All prices displayed on the website include applicable taxes in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
No additional charges will be required upon delivery.
Once the order has been dispatched, a tracking confirmation email will be sent.
If tracking information is not received within 3 business days after dispatch, customers should check their junk or spam folder or contact us.
Email: reportissue@loftgopad.com
Phone: +81 (708) 914 91 13 36
Address: A202, AVENUE NOMURA, 107-3 KOKUBUNJI-CHO NII, TAKAMATSU-SHI, KAGAWA 769-0101, JAPAN
Customer Service Hours: Monday to Friday, 10:15 AM – 3:15 PM (AEST)
Service Area: Australia
The store operates in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), ensuring compliance with consumer guarantees applicable to furniture products, including requirements relating to acceptable quality, fitness for purpose, and delivery obligations.
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